At Maa Chef Amma, we take great pride in the quality of our homemade products. Since our products are food items prepared fresh in small batches, we have a limited but fair refund and cancellation policy. Please read this carefully before placing an order.
Refund Eligibility
We offer refunds or replacements in the following cases:
Cancellation Policy
- Orders can be cancelled within 2 hours of placing the order.
- To cancel, contact us immediately via WhatsApp at +91 99893 40476.
- Once the order has been packed or dispatched, cancellation is not possible.
- If cancellation is approved before dispatch, a full refund will be processed within 5–7 business days.
⏱️ Cancellation window: 2 hours from order placement.
After this window, we begin preparing and packing your order and cancellations cannot be accepted.
Refund Timeline
Once a refund is approved, the amount will be credited back to the original payment method within:
- UPI / PhonePe / GPay: 3–5 business days
- Bank Transfer: 5–7 business days
Refund processing times may vary depending on your bank or UPI provider.
How to Raise a Refund Request
To raise a refund or replacement request, follow these steps:
Important Notes
- Refund requests raised after 48 hours of delivery will not be entertained.
- We reserve the right to reject refund requests that do not meet the above criteria.
- Maa Chef Amma is not responsible for delays in delivery caused by courier partners or weather conditions.
- In case of non-delivery, please contact us within 10 days of the expected delivery date.
Contact for Refunds
Maa Chef Amma
Kakinada, Andhra Pradesh — 533001
Phone: +91 99893 40476
WhatsApp: wa.me/919989340476
Website: maachefamma.in