At Maa Chef Amma, we take pride in the quality of our homemade products. We want you to be completely satisfied with your purchase. This policy outlines our approach to refunds, returns, and order cancellations.
Order Cancellation
You may cancel your order under the following conditions:
- Cancellations are accepted within 2 hours of placing the order.
- Once the order has been packed or dispatched, cancellation is not possible.
- To cancel, contact us immediately via WhatsApp at +91 99893 40476.
- Include your order details (name, phone, items ordered) when requesting cancellation.
⏰ Cancellation Window: 2 hours from order placement. After this window, orders enter preparation and cannot be cancelled.
Refund Eligibility
We offer refunds in the following situations:
Eligible for Refund
- Product received is damaged
- Wrong product delivered
- Product not delivered
- Order cancelled within 2 hours
- Significant quality issue
Not Eligible for Refund
- Change of mind after dispatch
- Incorrect address provided
- Dislike of taste/spice level
- Opened/used products
- Delay due to courier partner
How to Request a Refund
Refund Timelines
- UPI / PhonePe / GPay: Refund within 5-7 business days
- Bank Transfer: Refund within 7-10 business days
- You will receive a WhatsApp confirmation once the refund is initiated.
Replacement Policy
In cases where a product is damaged or incorrect, we may offer a replacement instead of a refund, depending on product availability. Replacements are dispatched within 3 business days of approval.
Non-Returnable Items
Due to the perishable nature of our homemade food products, we are unable to accept physical returns. Refunds or replacements are processed based on photographic or video evidence provided by the customer.
Contact for Refunds
Maa Chef Amma
Kakinada, Andhra Pradesh - 533001
Phone / WhatsApp: +91 99893 40476
Website: maachefamma.in
Refund requests accepted Monday to Saturday, 9 AM - 6 PM IST.